Frequently Asked Questions
What are your candles made of?
At Debonair Candles, all of our candles are hand-poured using either 100% natural soy wax or a soy blend, which is a cleaner, longer-burning, and more sustainable alternative to paraffin. Our wax is vegan, cruelty-free, and sourced from trusted UK suppliers. Each scented candle is blended with high-quality fragrance oils that have been carefully tested to ensure a rich, lasting scent throughout the burn. We use cotton or wood wicks for an even flame and minimal soot. Whether you're purchasing one of our ornamental candles or a classic jar candle, you can be confident that every ingredient has been chosen for quality, safety, and sustainability.
Are your candles non-toxic and eco-friendly?
Yes — all of our candles are both non-toxic and eco-friendly. We use soy wax, which is a natural, biodegradable alternative to paraffin, and free from harmful additives or synthetic dyes. Our fragrance oils are phthalate-free and carefully selected to ensure a safe, clean burn in your home. We use cotton or untreated wood wicks and package our candles in recyclable or reusable containers, keeping sustainability at the heart of everything we do. Debonair Candles is proud to offer products that are safe for your space, pets, and the planet.
Are your candles hand poured or mass-produced?
All of our candles at Debonair Candles are hand poured in small batches at our Dorset studio. We don’t mass-produce anything — each candle is made with care and attention to detail to ensure consistent quality, clean burns, and rich fragrance throw. This hands-on approach means we can perfect every candle and ensure it meets our high standards. Our process reflects our commitment to artisan craftsmanship, using thoughtfully sourced materials and a personal touch in every pour.
How do I make my candle last longer?
To get the most out of your candle, always trim the wick to 5mm before each burn—this helps prevent soot and ensures a steady flame. On the first burn, allow the candle to melt all the way to the edge of the jar or mould; this creates a full melt pool and prevents tunnelling, which can waste wax. Avoid burning your candle for more than 4 hours at a time, and keep it away from draughts or fans. By following these simple candle care tips, you'll enjoy a cleaner, longer-lasting burn and get the best fragrance performance from your Debonair Candle.
What’s the best way to prevent tunnelling?
Let your candle burn long enough on the first use so the melted wax reaches the edges—this usually takes 2 to 4 hours. Always trim the wick to 5mm before lighting, and avoid short burns. This helps the candle burn evenly and last longer.
Are your candles safe for pets and children?
Yes, our candles are made with natural soy wax, phthalate-free fragrance oils, and lead-free cotton or wood wicks, making them a safer choice for homes with pets and children. That said, always burn candles out of reach, keep them on a stable surface, and never leave them unattended. While our ingredients are non-toxic, open flames should always be handled with care.
How long does shipping take?
For candles in stock, we aim to ship within 2 working days. For bespoke made-to-order candles we will aim to ship within 5 working days.
What’s your return/refund policy?
Items made-to-order are non-refundable, unless damaged in transit (photographic evidence will be required). For stocked items, we offer a 14 day return period. The refund will be processed once the items have been received and inspected. You will be liable for the cost of the return postage.